Shipping & Return

Shipping Policy

At PINKOLLY, we are committed to providing fast and reliable shipping across the USA and Canada. Below are the details of our shipping policy:

1. Shipping Methods & Delivery Times (Only for Canada)

  • Standard Shipping: Estimated delivery within 5-7 business days.
  • Expedited Shipping: Estimated delivery within 2-3 business days.

Please note that delivery times may be affected by factors such as weather conditions, holidays, and third-party carrier delays.

2. Shipping Charges

  • Domestic Orders (Canada): Shipping charges are calculated at checkout based on your order total and delivery location.

3. Order Processing

  • Orders are processed Monday through Friday, excluding holidays.
  • Orders placed on weekends or holidays will be processed the next business day.
  • Once your order has shipped, you will receive a tracking number to monitor the progress of your shipment.

4. Address Accuracy

Please ensure that your shipping address is correct. We are not responsible for any delays or issues caused by incorrect or incomplete addresses provided by customers.

Return & Exchange Policy

We want you to be completely satisfied with your purchase from PINKOLLY. If you're not happy with your order, we offer the following return and exchange options:

1. Returns

  • We accept returns within 15 days from the date of delivery.
  • To be eligible for a return, items must be unused, in original condition, and in the original packaging.
  • Some items are non-returnable, including but not limited to personalized or custom products, gift cards, and sale items.

2. How to Return an Item

To initiate a return:

  1. Contact our customer service team at mypinkolly@gmail.com with your order number and the item you wish to return.
  2. Our team will provide instructions on how to send the product back to us.
  3. we will process your refund or exchange once we receive the returned item.

3. Refunds

  • Refunds will be issued to the original payment method once the returned items are received and inspected.
  • Please note that shipping fees are non-refundable. Return shipping is the customer's responsibility unless the item is defective or incorrect.

4. Exchanges

  • If you wish to exchange an item for a different size or color, please contact us at mypinkolly@gmail.com to arrange the exchange. We will issue a refund if the item you are exchanging is unavailable.
  • If the exchange is for a product of higher value, you will be required to pay the difference.

5. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at mypinkolly@gmail.com. We will arrange for a replacement or full refund at no additional cost.

6. Sale Items

  • Only regular-priced items can be refunded. Sale items are not eligible for refunds but may be exchanged or returned for store credit.

Additional Information

  • Please note that PINKOLLY reserves the right to modify or update this Shipping & Return Policy anytime. Any changes will be reflected on this page, so please check periodically.
  • If you have any questions or need further assistance, feel free to contact us at mypinkolly@gmail.com