FAQ
Welcome to the PINKOLLY FAQ page!
Here, you’ll find answers to our most commonly asked questions. If you need further assistance, feel free to contact us!
1. General Questions
Q1: What is PINKOLLY?
A: PINKOLLY is an online store offering a variety of kids' activity books, early learning books, and accessories designed to support brain development and creativity in young children.
Q2: Where is PINKOLLY located?
A: We are based in Sri Lanka and Canada.
2. Ordering & Payment
Q3: How do I place an order?
A: Browse our website, add items to your cart, and proceed to checkout. Follow the instructions to complete your purchase.
Q4: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure payment methods.
Q5: Can I modify or cancel my order?
A: Orders can be modified or canceled within 24 hours of placing the order. Please contact our support team for assistance.
3. Shipping & Delivery
Q6: What are your shipping options?
A: We offer standard and expedited shipping options. Shipping times and costs vary depending on your location.
Q7: Do you offer international shipping?
A: Currently, we focus on Canada, USA and Sri Lanka. Please check our shipping policy for details on destinations and rates.
Q8: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email. You can use this to track your order’s progress.
4. Returns & Refunds
Q9: What is your return policy?
A: We accept returns within 30 days of purchase. Items must be unused and in their original packaging. Please review our return policy for more details.
Q10: How do I request a refund?
A: Contact our support team with your order details, and we’ll guide you through the refund process.
5. Products & Customization
Q11: What types of books do you offer?
A: We offer a range of kids' activity books including matching books, early learning books, and fun educational books for children ages 1 to 5.
Q12: Can I request a custom order?
A: Currently, we do not offer custom books, but we are constantly adding new and exciting content to our collection. Stay tuned for updates!
6. Account & Support
Q13: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track orders and save your information for future purchases.
Q14: How do I contact customer support?
A: You can reach our support team via email at mypinkolly@gmail.com or through our contact page.
If you have any further questions, feel free to reach out—we’re happy to help! 😊